Dental Office Manager

Overview

East Village Dental Centre is seeking a dedicated and results-driven Dental Office Manager to lead our team in Chicago, Illinois. This role is essential in ensuring a seamless patient experience while overseeing the daily operations of the practice. The ideal candidate will excel in team leadership, patient relations, and operational efficiency, managing key areas such as staff productivity, scheduling, collections, and expense control. Additionally, they will drive new patient growth by supporting sales, marketing, and promotional initiatives. Responsibilities also include handling financial operations, such as revenue posting, bank deposits, payroll, and financial reporting. A strong emphasis on customer service, communication, and problem-solving is crucial to success in this role. If you are an organized, strategic leader with a passion for creating a positive patient experience and optimizing office performance, we invite you to join our team!

Responsibilities

The following office manager duties are noted; however, other duties may be assigned:

• Achieves revenue goals by effectively managing patient scheduling, staff productivity, collections and receivables, specialty referral process, and miscellaneous operations expenses.
• Manages office within budget guidelines to include clerical and auxiliary supply purchases, equipment upgrades, labs and labor costs.
• Increases and stimulates new patient growth by supporting sales, marketing and promotional programs.
• Recruits, hires and develops office teams capable of providing best in class patient care.
• Directly supervises office teams and proactively manages their performance and development including but not limited to performance feedback, appraisals, and corrective actions.
• Communicates with office teams regularly to ensure they have the information, tools, and support needed to perform their jobs effectively and successfully.
• Completes administrative tasks, such as flash report review, bank deposits, revenue posting, staff payroll and bonus, accounts receivable reports and invoice processing correctly and within deadline.
• Maintains patient data to include required regulatory chart documents, personal information, treatment consultation documentation, account history transactions and electronic QSI data.
• Manages and assists designated office team members with appropriate payment and insurance processes.
• Maintains facilities and equipment cleanliness and safety and reports and/or corrects hazards when necessary in compliance with all state and federal regulations, including OSHA.
• Ensures flawless execution of operational standards, including compliance with established company policies, procedures, and government regulations.
• Responds to doctor, patient and employee grievances, complaints, and inquiries and seeks assistance when necessary.
• Continually works towards building and sustaining a joined leadership work environment with doctors.
• Performs other duties as assigned.

Qualifications

• Must have management/supervisory experience within a dental office, prefer 1-2 years
• Must have experience working in a dental, medical office required
• Must have experience in insurance