Patient Service Representative @ Tioga Dental

Overview

Tioga Dental & Orthodontics is a dental practice with awesome team members. We are known for the great personable care we give our patients and employees alike. We are looking to add a motivated Dental Receptionist to join our team. You will be working in a bright, kind, and friendly environment with professional and patient oriented team members. One year of dental front desk experience required to be considered. This is a full time opportunity working Mon-Fri 8-5.

Responsibilities

The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to DCA Policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voice-mail on a daily basis
• Maintain a clean and friendly waiting area for patients

Qualifications

• Experience working in a dental office
• Knowledge of insurance plans (HMO/PPO)
• Experience answering telephone
• Must have exceptional customer service skills

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