Patient Service Representative

Overview

VA Smiles is looking to hire an experienced Orthodontic Treatment Coordinator to help promote and grow our orthodontic practice located in Fredericksburg, VA. The Treatment Plan Coordinator we hire should have a minimum of 1 – 2 years’ experience presenting orthodontic treatment plans; knowledge of various dental insurance plans; and exceptional customer service skills. If you meet the above criteria, have a calm, reassuring and friendly demeanor as well as the ability to multi-task in a fast-paced atmosphere, we’d love for you to apply.

Hours: Mon – Thurs 8-5, Friday8-3

Responsibilities

The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to DCA Policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voice-mail on a daily basis
• Maintain a clean and friendly waiting area for patients

Qualifications

• Experience working in orthodontics
• Knowledge of insurance plans (HMO/PPO), is a plus
• Experience answering telephone
• Must have exceptional customer service skills

At DCA we don’t just accept differences — we celebrate them and recognize the value this brings to our patients and employees. DCA is proud to be an equal opportunity workplace. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won’t unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

The DCA team is best characterized by the relationships we have with our patients and each other. We embrace collaboration which is necessary to innovate in today’s changing world of dentistry . Our culture encourages participation, diversity of thought, innovation, and strong execution.
​​​​​​​Go further with an Ally

#JAN