Overview

We are looking for a Patient Service Representative in Fairfax, VA to join our clinical team by providing a high level of patient service and satisfaction while operating in a team-based environment. This person will be a support person to all of the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. All aspects of the job require an exceptional level of customer service and communication skills.

Responsibilities

The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.

  • Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
  • Respond to patient questions and or concerns according to DCA Policies
  • Answering Telephones
  • Scheduling Appointments
  • Maintaining Appointment Book
  • Confirming Appointments
  • Follow up on no shows/cancellation of Appointments
  • Register Patients on sign in sheet
  • Post charges and payments to patient accounts
  • Checking voice-mail on a daily basis
  • Maintain a clean and friendly waiting area for patients

Qualifications

  • Experience working in a dental, medical, or other health-care office,
  • Experience working in a dental, required
  • Knowledge of insurance plans (HMO/PPO), is a plus
  • Experience answering telephone
  • Must have exceptional customer service skills

#JAN

Apply

Dental Associates of Northern Virginia in Fair Oaks

Working at Dental Associates of Northern Virginia in Fairfax, VA

Our goal is to solve all aspects of your dental care from comprehensive care, flexible scheduling, and financing. With locations in Alexandria, Burke, Fairfax, Falls Church, and Vienna there is likely a dental office near you to suit your needs.

DCA culture

Together, we can
go further

For us, it’s all about helping our allies succeed—whether this means supporting our more than 900 dentists or providing exciting opportunities to work with them, or directly with DCA. Discover how much further you can go with a strong ally by your side that shares a vision to advance dental care.

  • 900+

    Dentists

  • 400+

    Allied practices

  • 5,250+

    DCA employees

  • 3M

    Annual visits

  • 22

    States

Similar job listings

Patient Service Representative JOB ID 2024-28604 Northern Virginia Oral & Maxillofacial Surgery Associates Woodbridge, VA Job details
Patient Service Representative JOB ID 2024-28483 Taheri Dental Group Woodbridge, VA Job details
Patient Service Representative JOB ID 2024-28711 Dental One Associates of Virginia Springfield, VA Job details
Patient Service Representative JOB ID 2024-27664 Dental Associates of Northern Virginia Falls Church, VA Job details
Patient Service Representative JOB ID 2024-28713 Konikoff Dental Associates Chesapeake, VA Job details
Military Skillbridge - Dental Office Manager JOB ID 2024-28695 Konikoff Dental Associates Chesapeake, VA Job details

Interested in working at DCA?

View all our job openings or submit your resume and be the first to know when the perfect opportunity comes along.

Job openingsJoin our network