Treatment Plan Coordinator

Overview

Join Our Team at Main Street Children’s Dentistry and Orthodontics of Glen Burnie!

We are seeking a passionate and dedicated Dental Treatment Plan Coordinator in Glen Burnie, Maryland to provide exceptional patient care while supporting our clinical team in a collaborative, team-oriented environment. In this role, you will serve as an advocate and educator, helping patients understand and navigate their dental treatment plans with clarity and confidence. Exceptional customer service and communication skills are essential, as you’ll play a key role in ensuring a positive experience for every patient. If you’re looking to make a difference and contribute to a practice that values compassion, teamwork, and excellence, we’d love to hear from you!

Responsibilities

• Conduct interview to understand the patient’s oral health history, concerns, and objectives
• Explain the treatment plan, address patient concerns and answer any questions
• Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment
• Build trust, and understand the patient’s objectives
• Conduct financial consultations with all new patients and with existing patients when new treatment plans are presented.
• Manage and maintain the payment options and policies for patients to uphold the practice’s financial integrity.
• Understand the practice’s policy on working with dental benefit plans and be prepared to educate patients on their dental benefits.
• Bill dental insurance, post payments, and claim estimations as required.
• Oversee and track dental benefit plan accounts receivable and follow-up on claims regularly to ensure timely payment.
• Track patient accounts receivable and outstanding balances to ensure timely payment.
• Assist in Practice’s collections protocol for all outstanding balances.
• Conduct treatment consultations with all new patients and with existing patients when new treatment plans are presented.
• Perform general office duties and other duties as required

Qualifications

• Experience working in a dental office as a Treatment Plan Coordinator, preferred. Will consider someone who works in a dental office in another position.
• Experience working with various dental insurance plans
• Strong verbal and written communication skills