Patient Service Representative

Overview

We are looking for a Patient Service Representative in Suffolk, VA 23435 to assist our clinical team by providing a high level of patient care and satisfaction while operating in a team-based environment. The ideal candidate requires to have a Minimum 1 year of experience in a dental office setting. Would need to have knowledge in dealing with dental insurance companies, scheduling, checking patients in and out. Comfortable with posting insurance checks and answering phones. Must have strong communication skills and willing to help patients. We provide benefits, and a nice work environment.

Hours:

M 7:50a-6:30p, T-F 7:50a-5:30p, one Sat per month 7:20a-12:30p

Responsibilities

The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to DCA Policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voice-mail on a daily basis
• Maintain a clean and friendly waiting area for patients

Qualifications

• Minimum 1 year of experience in a dental office setting
• Knowledge of insurance plans (HMO/PPO), is a plus
• Experience answering telephone
• Must have exceptional customer service skills

At DCA we don’t just accept differences — we celebrate them and recognize the value this brings to our patients and employees. DCA is proud to be an equal opportunity workplace. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won’t unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

The DCA team is best characterized by the relationships we have with our patients and each other. We embrace collaboration which is necessary to innovate in today’s changing world of dentistry . Our culture encourages participation, diversity of thought, innovation, and strong execution.
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